Frequently Asked Questions
Everything you need to know about bringing Mondego quality into your home.
What is the typical shipping timeframe for furniture items?
Standard furniture orders are processed within 2-3 business days. Depending on your location, delivery typically takes between 7 to 14 business days via our specialized white-glove carriers.
Do you offer international shipping?
Currently, Mondego ships exclusively within the continental United States and Canada. We are working on expanding our logistics network to support international destinations in the near future.
What is your return policy for home decor?
We offer a 30-day return window for most home decor items. Products must be in their original packaging and unused condition to qualify for a full refund, minus shipping costs.
Are your wood products sustainably sourced?
Yes, sustainability is at the core of Mondego. We partner with FSC-certified suppliers to ensure all timber used in our collections is harvested responsibly and ethically.
Can I track my order in real-time?
Once your order departs our warehouse, you will receive a confirmation email containing a tracking number and a link to our logistics portal to monitor your delivery progress.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), as well as PayPal, Apple Pay, and interest-free installment plans through Affirm for larger furniture purchases.